Roland Stark of Interlock Roofing "Rest Assured, we will fix that and make it right."

Communication Breakdown

This all started with a simple misunderstanding.
We personally skinned our roof of previous roofing materials in preparation of our June 17th 2019 aluminum roof to be placed by Interlock Roofing Systems as previously orally agreed to at signing of the contract. We received a congratulations and a deduction of the remaining balance.

The miscommunication between the secretary and us delayed the start date for a month and now rain was in the forecast so a "work crew" was sent to dry in our roof.  The work crew turned out to be ONE young man. He wasn't even an Interlock worker! He was subcontracted out and had previously done only 8 Interlock roofs. The one man crew left our roof riddled with blow outs which damaged our new fascia with bent over and smashed nails and even blow out chunks of our new rakes.  This obviously left our roof exposed to the elements still even with the Ice and Rain improperly installed with numerous bent smashed in nails that split the covering in a V-shape.

We supplied almost 150 pictures of the damage per request of Interlock and we actually stopped taking pictures because there was so many.

Roland Stark from Interlock called to apologize for the damages and agreed to repair the damages.  He said "Rest Assured, we will fix that and make it right." We told him him that we wanted out of the contract.  We don't want their untrustworthy work on our roof.  He expressed his desire to fix the mistakes but also expressed his understanding. This following recording is that phone call.

This phone conversation left us relieved that there will be no fight.  Interlock was taking responsibility. Or so we thought.