CCB and Notice of Right to a Lien

After hanging up with Rolland Stark that Friday we had such relief that all was seemingly well with the dissolution of the contract, our deposit returned and repair of the damages.

To our dismay, the next Monday (6/24/19) Yvon Giroux, VP of Install called and offered a $8,000 discount if we were to continue with the roof installation. We were not interested in continuing with any further install with Interlock. Yvon began to insinuate that our stripping of the roof ourselves was not in the contract.  We just reaffirmed that we were done with the contract and wanted our money back.

We felt the relief from our previous phone call rip away and stress and frustration sweep in.

We decided to file a complaint with CCB (Construction Contractors Board) and mailed off our required certified letter to Interlock to give them 30 days notice of our intent to file a complaint. 

On the 6/25, we received a call from Glenn Boss, the man we signed the contract with. He did not have all of the information, so we retold the events.  He sympathized with our phlight and talked with us for over 30 minutes. He acknowledged again our verbal agreement of our own roof stripping and apologized about the terrible install of the roof covering. He told us that he would talk with people to get the ball rolling with getting a refund and repair funds. 

The same day, July 1, we received both our mailing receipt of our notice to Interlock we received a notice of Interlock's right to lien our house!

So, we waited.

Roland Stark of Interlock Roofing "Rest Assured, we will fix that and make it right."

Communication Breakdown

This all started with a simple misunderstanding.
We personally skinned our roof of previous roofing materials in preparation of our June 17th 2019 aluminum roof to be placed by Interlock Roofing Systems as previously orally agreed to at signing of the contract. We received a congratulations and a deduction of the remaining balance.

The miscommunication between the secretary and us delayed the start date for a month and now rain was in the forecast so a "work crew" was sent to dry in our roof.  The work crew turned out to be ONE young man. He wasn't even an Interlock worker! He was subcontracted out and had previously done only 8 Interlock roofs. The one man crew left our roof riddled with blow outs which damaged our new fascia with bent over and smashed nails and even blow out chunks of our new rakes.  This obviously left our roof exposed to the elements still even with the Ice and Rain improperly installed with numerous bent smashed in nails that split the covering in a V-shape.

We supplied almost 150 pictures of the damage per request of Interlock and we actually stopped taking pictures because there was so many.

Roland Stark from Interlock called to apologize for the damages and agreed to repair the damages.  He said "Rest Assured, we will fix that and make it right." We told him him that we wanted out of the contract.  We don't want their untrustworthy work on our roof.  He expressed his desire to fix the mistakes but also expressed his understanding. This following recording is that phone call.

This phone conversation left us relieved that there will be no fight.  Interlock was taking responsibility. Or so we thought.

The Interlock Broken Promise

We were pleased with our decision to have a metal roof installed on our home.  We chose Interlock Roofing because we wanted to invest in their "Never Re-Roof Again" promise. They promise:

"Your home is one of your most valuable investments. Interlock® Metal Roofing Systems will help you protect it for a lifetime. When you choose Interlock, you get the best of everything – the best installation, products, warranty, and on the spot financing."

Sold.

We signed on a $37,309.00 contract with that promise.

They broke their promise.

This is that story.